We're Here toHelp You
Need assistance with the Digital Treasure Hunt? Find answers to common questions or get in touch with our support team.
Live Chat
Get instant help during festival hours
Email Support
support@biaf2025.ro
Response within 24 hours
Phone Support
+40 123 456 789
Daily 9:00 - 21:00
Festival Info Point
Central Square, Buzău
During festival hours
Support Hours
Frequently Asked Questions
How do I create an account?
Click 'Join the Hunt' and follow the registration process. You can sign up with email or use Google/GitHub.
Do I need to download an app?
No! The treasure hunt works directly in your web browser. Just visit our website on your smartphone.
Is there a cost to participate?
Participation is completely free! Just bring your smartphone and enthusiasm for cultural exploration.
My QR code won't scan. What should I do?
Ensure good lighting, clean your camera lens, and hold steady. If it still doesn't work, try refreshing the page.
Can I scan the same QR code multiple times?
Each QR code can only be scanned once per account to ensure fair play.
What if a QR code is damaged or missing?
Report it to our support team immediately. We'll investigate and may award points manually if verified.
How are points calculated?
Points vary by location rarity: 10-25 for common, 50-100 for rare, and 150-500 for epic discoveries.
Can I lose points?
No, once earned, points are permanent unless there's a violation of rules.
The website is loading slowly. What can I do?
Try refreshing the page, clearing your browser cache, or switching to a different network connection.
I'm not receiving email notifications.
Check your spam folder and ensure notifications are enabled in your account settings.
My progress isn't saving.
Ensure you have a stable internet connection. Progress is saved automatically when connected.
Festival Emergency Hotline
+40 112
For medical emergencies, safety concerns, or urgent assistance during the festival.
Security & Safety
+40 123 456 999
Report suspicious activity, lost items, or safety hazards immediately.